Operations

Hub Supervisor - Iloilo

Associate Level   •   Lapaz, Iloilo City

Job Description

The Hub & Sector Supervisor is the one that supervise the last mile operations of all express cargoes inbound or outbound of all Entrex hubs. He/She ensures the warehouse operations on a daily basis with operational compliance and productivity. Evaluates and analyzing both internal and external clients affecting performance of the last mile operations. Ensures implementation of plans, policies and standards of the company. He/she must also be abreast of the daily operational requirements, the ability to handle it with utmost urgency and pro-active approach in addressing Operations, Logistics, Human Resource, Customer Relations and Finance.
 
Responsibilities:
  • Oversee and manage rider requirements, cargo dispatching, route planning, and reverse logistics
  • Manage customer servicing for assigned area
  • Oversee and ensure that packages are delivered and/or picked up on time; furthermore, investigate, identify, and understand root causes of delivery failures with the goal of improvement
  • Ensure all documents pertaining to logistics operations are accurate
  • Ensure all riders cash remittance are reported accurately and deposited on time
  • Handle all administrative work and PCF reimbursement monitoring
  • Ensure timely completion of payroll in reverse billing
  • Prepare and submit daily, weekly and monthly performance reports
  • Process billing of trucking and agency partners
  • Report and resolve all hub issues, incidents and conflicts (e.g. misrouting, package loss, etc.)
  • Ensure training and onboarding of newly-hired riders and dispatchers
  • Organize hub workflow and ensure all employees understand their duties and delegated tasks
  • Balance tasks delegated to team members to ensure they can function efficiently and effectively
  • Monitor hub repairs and maintenance
  • Ensure proper handling of packages such that they are transferred to ultimate customer in good condition
  • And all other tasks and responsibilities that may be deemed necessary by management
Qualifications:
  • Express logistics operation eligibility
  • Supervisory experience or currently team leader of any fulfillment operations
  • Residing from Panay Region
Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.
 
Entrego is not partnering with new recruitment vendors at the moment. Vendors who provide unsolicited resumes shall waive rights to claim for placement fees in the event that candidate is eventually engaged.
 

Application Process

1 Resume Screening


2 Online/Phone Screening


3 Onsite assessment and interviews