Operations

Quality Control Analyst

Associate Level   •   Sucat, Parañaque

Job Description

Responsibilities:
 
External:
  • Ensure 100% accuracy of SLA computation within and beyond SLA
  • Ensure 100% QC of packages arrived at Sucat
  • Ensure that damages, lost, torn, leaked and beyond SLA will be reported within 24 hours
  • Oversees packages with CS Report and Client confirmation of acceptance
  • Prompt response to CS related issue within 2 hours SLA
  • Responsible in the daily monitoring and resolving of open orders in tableau and fareye
  • Coordinates pending open orders with the concerned department to further close the status in system
  • Improve the procedures on Claims Tagging in the system
  • Any other operational activities required by the superior
Internal:
  • Generates and sends the required reports in a timely manner
  • Implements cost saving measures and operational efficiency processes
  • Provides solution to challenges encountered
  • Any other operational activities as deemed required by the management
Qualifications:
  • College graduate
  • Any experience in related business an advantage
  • Familiarity with Courier, Express delivery operations
  • With good communication skills
  • Ability to work in a fast-paced team-based environment
  • Knowledgeable in basic computer applications such as word, excel and PowerPoint
  • People development skills to motivate and empower all people to achieve their maximum potential
  • Leadership skills to attain individual and group goals

Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.

Entrego is not partnering with new recruitment vendors at the moment. Vendors who provide unsolicited resumes shall waive rights to claim for placement fees in the event that candidate is eventually engaged.

Application Process

1 Resume Screening


2 Online/Phone Screening


3 Onsite assessment and interviews